Hasn’t buying eyeglasses been such a hassle for the longest time? It was as if multiple store visits because of a limited collection, steep prices, and the constant struggle to find the right fit weren’t enough, and one had to deal with long waits to get the order. Not to mention choosing between style and affordability and compromising on one of the two!
But then came a vision that changed it all. More than just an eyewear brand, it reimagined how people choose, try, and buy glasses, making the experience a cakewalk, affordable, and available anytime, anywhere.
But this isn’t just a business story. It’s a story of revolution – of an engineer-turned-entrepreneur who dared to bring clarity to an age-old industry.
Curious to learn more? Read on

From Microsoft to Basement Hustles
You’ve made it if you land a job at Microsoft, especially in the US. At least, that’s what most people would think.
But for Peyush Bansal, the dream job felt more like a detour. “Microsoft was all about ushering in revolutions and consumer obsession,” he recalls.
He wanted to create something that genuinely changed lives. Kuch disruptive karna tha. So, in November 2007, he did the unthinkable: He quit his job, packed his bags, and flew back to India.
With ₹25 lakh in savings and an idea, he set up shop in the basement of his parent’s house in South Delhi. His first venture?
SearchMyCampus, an online classifieds platform for students looking for jobs and housing. It had a heart. It had a purpose. But it didn’t have profit.
One year in, he realized the hard truth: the numbers weren’t increasing. He needed a new plan.

The Birth of Lenskart
His next move? Flyrr, is an online eyewear platform catering to the U.S. market. This time, things clicked. By mid-2010, Flyrr was making $100,000 a month. The business was scaling, but something was off—he had no control over operations.
Suppliers weren’t listening to customer complaints. Orders were delayed. The cracks were growing. That’s when a thought hit him—what if he adapted this model to India?
The idea made sense. Millions of Indians needed prescription glasses, but buying them was a bad experience: overpriced, outdated, and inconvenient.
His team was all in. And just like that, in November 2010, Lenskart was born.

Seeing Through the Doubt:
The biggest hurdle? Convincing people to buy glasses online. Eyewear wasn’t like books or clothes—you couldn’t just click ‘Add to Cart’ without trying them on.
To erase that fear, Bansal pulled two bold moves – A 14-day ‘No Questions Asked’ return policy (which later became a year) and a dedicated call center to assist customers.
It worked. Sales started climbing. Then, in early 2011, IDG Ventures—the same investors who backed Myntra—came knocking.
Titan Eye Plus had already proven eyewear was a big business. But Lenskart’s online-first approach? That could be even bigger.
Bansal thought he needed ₹1-2 crore. The VCs had a different number in mind: $4 million (₹22 crore). The deal was done.

The Multi-Store Experiment
There was one condition—the investors wanted Lenskart to expand beyond glasses.
Why stop at eyewear when you could also sell bags, watches, and jewelry? BagsKart, WatchKart, and JewelsKart were born within six months. And business boomed.
Revenue shot from ₹30 lakh to ₹10 crore by 2013. But while the new ventures were making money, they were also bleeding cash.
Lenskart was the only profitable part of the entire lot – ₹1 crore profit on ₹2 crore in sales. Bansal was at a crossroads. Did he follow the money or his mission?

The Ronnie Screwvala Moment
Enter Ronnie Screwvala, media mogul and serial entrepreneur. In January 2013, over a quiet breakfast meeting in Mumbai, he asked Bansal a simple question:
“What do you want to build?”
The answer came instantly—”I want to revolutionize eyewear.” “Then shut everything else down,” Screwvala said. Bansal hesitated. If he did that, investors might walk away.
“Don’t worry,” Screwvala assured him. “Shut them down, and I’ll invest more—at the same valuation.”
It was a moment of clarity.
Bansal took the leap. BagsKart, WatchKart, and JewelsKart were gone overnight. And Lenskart became the only focus.

From Clicks to Bricks
With all focus now on Lenskart, the next challenge was clear—cracking offline retail. People still believed, ‘try before you buy.’
So, Lenskart took a bold approach, blending online convenience with offline experience.
Virtual try-ons and home eye tests made online shopping seamless, while physical stores helped bridge the trust gap.
AI-driven recommendations and precision-fit lenses ensured customers got the perfect pair every time.
It wasn’t just about selling eyewear but changing how India shopped for it.

Blurred Losses to Crystal
The hybrid approach wasn’t just innovative—it was unstoppable.
By 2017, Lenskart had ₹179 crore in revenue—but losses of ₹262 crore.
But instead of slowing down, the company doubled down—cutting costs, improving operations, and refining its model.
One year later, the numbers flipped. Losses dropped to ₹118 crore, and revenue jumped to ₹292 crore. The breakthrough had arrived.

The Billion-Dollar Leap
December 2019 marked a milestone—Lenskart entered the unicorn club, raising $231 million from SoftBank.
And in 2020, for the first time—Lenskart turned a profit.
From a basement startup to a ₹1,400 crore business, the company had changed how India saw eyewear.
Reaching over 100,000 customers a month through www.lenskart.com and 1,400+ uniquely designed stores,
Lenskart is today a global powerhouse with a 69% gross margin—not by hiking prices but by relentlessly innovating.

Is 20/20: Lessons from the Journey
Success didn’t come without stumbles, and Bansal is the first to admit it. Early on, Lenskart’s high margins made cost-cutting an afterthought, leading to rising overheads and inefficiencies.
At the same time, while customers remained the priority, employees didn’t get the same focus.
External hires were favored over homegrown talent, and Lenskart started resembling big corporations rather than staying true to its roots.
It took time to recognize these missteps and even longer to fix them, but Bansal knew that, like the perfect pair of glasses, a great company needs the right fit—inside and out.

Beyond Eyewear
Lenskart isn’t just about selling glasses—it’s about redefining vision.
From affordable pricing and free eye check-ups to cutting-edge tech and stylish designs, Lenskart ensures that clear sight is not a luxury but a right.
What started as a tiny basement hustle is now a billion-dollar brand. And if there’s one thing this journey proves, it’s that the right vision can change everything.